Tech Support Scams

What is this scam?

How it works

• •Full-screen browser warning with a phone number to call.
• •Caller claims to be Microsoft, Apple, or your ISP.
• •Remote access tool installed to “scan” and show fake threats.
• •Payment requested via gift cards, wire, or crypto.

Warning signs

• •Unsolicited call about computer problems you did not report
• •Browser pop-ups with loud audio and a support phone number
• •Requests to install remote access software
• •Demand for non-refundable payment methods
• •Warnings that your license expired though you never bought their product

What to do

• •Hang up—real vendors do not cold-call about viruses.
• •Close the browser tab; force-quit the browser if needed.
• •Uninstall remote access tools if you installed any.
• •Run a scan with trusted security software you chose yourself.
• •Change passwords if remote access was granted.

Safety checklist

• •Never call numbers shown in pop-ups
• •Use official vendor support only via their website
• •Keep backups separate from your main PC
• •Block pop-ups and use reputable ad blockers where appropriate
• •Check unfamiliar “support” sites with Fraudly

Frequently asked questions

Microsoft called about a virus—is that real?

Microsoft does not make unsolicited support calls about home PCs.

Should I pay to unlock my files?

Paying ransomware or fake support rarely helps. Seek professional help from trusted local technicians.

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