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Scam prevention guide

Phishing Emails

Fake emails that steal passwords, payment details, or install malware.

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What is this scam?

Phishing emails impersonate trusted brands—banks, delivery companies, tax offices, or colleagues—to push you to a fake login page or malicious attachment.

The goal is to capture credentials, payment data, or to trick you into approving a fraudulent transfer.

How it works

  • You receive an urgent message about a failed payment, locked account, or parcel fee.
  • The email links to a look-alike website that mirrors a real login screen.
  • Entered usernames, passwords, or card numbers go straight to criminals.
  • Some variants use PDF or HTML attachments that install malware when opened.

Warning signs

  • Generic greetings like “Dear customer” instead of your name
  • Sender address that does not match the real organisation domain
  • Pressure to act in minutes (“account will be closed”)
  • Links that show a different domain when you hover
  • Unexpected attachments you did not request

What to do

  • Do not click links or open attachments if anything feels off.
  • Go to the official site by typing the address yourself or using a saved bookmark.
  • If you entered details, change passwords immediately and enable two-factor authentication.
  • Contact your bank if payment information may have been shared.
  • Report phishing to your email provider and national fraud reporting channels.

Safety checklist

  • Verify the sender domain character by character
  • Never approve login prompts you did not start yourself
  • Use Fraudly to check suspicious shop or payment links before you continue
  • Keep software and browsers updated
  • Train family members on parcel and bank phishing templates

Check a website before you pay

Paste a shop or payment link into Fraudly's free checker—get trust signals before you share card details or log in.

Check a website before you pay

Frequently asked questions

Is it safe to unsubscribe from a phishing email?
Often no—unsubscribe links can confirm your address is active. Delete the message and block the sender instead.
Can Fraudly read my email?
No. Fraudly only analyses website URLs you choose to check—it does not access your inbox.

Related scam guides

Fraudly is not a law enforcement agency. We provide informational guidance and links to official reporting organisations.

Related Fraudly resources

Phishing Email Scams — How to Spot and Avoid Them | Fraudly