Scam types
How do fake refund scams work?
Callers or messages claim you are owed a refund, then trick you into sharing codes or approving transfers that actually send money out. Hang up and check balances only in official apps.
What this means for you
If someone contacts you first about a refund you did not request, be sceptical. Real refunds rarely require remote access or reading back codes.
Detailed explanation
Tactics include screen-sharing “to process the refund,” asking you to install apps, or walking you through transfers that remove funds.
Bank and tax refund themes are common because they feel helpful rather than threatening.
End the call, do not install software, and check your account only through official apps or sites you open yourself.
Your bank will not ask you to move money to a “safe account” to receive a refund.
Warning signs and signals
- Unsolicited refund calls or texts
- Requests for remote access or one-time codes
- Instructions to transfer money “temporarily”
- Links to “refund portals” that ask for full banking login
Practical verification steps
- Hang up and use official bank/app channels only
- Never share one-time codes with callers
- Report the attempt to your bank’s fraud team
- Inspect any leftover portal URL with Fraudly if needed
What Fraudly can and cannot verify
Fraudly cannot reverse transfers made during a refund scam.
Follow your bank’s fraud process for urgent account protection.
Key trust concepts
Urgent payment pressure is a social-engineering signal
Real organisations rarely demand immediate payment with threats or secrecy.
Verified identity and trustworthy behaviour are different
Knowing who someone claims to be is not the same as knowing they will treat you fairly.
Related guides
Reviewed: 8 August 2026
This page is educational decision support. It is not legal, financial, or emergency advice.
