Amazon refund and account problem scams
Last verified:
Scammers impersonate Amazon with texts or emails about order problems, recalls, refunds, or account issues. Messages include links to phishing sites or fake support numbers. Amazon advises verifying orders and account activity only through Amazon.com or the official app.
- Impersonated brand
- Amazon
- Scam type
- Brand impersonation
- Common delivery methods
- SMS / text message, Email, Phone call, Social media
How this scam works
You receive an unexpected message claiming to be from Amazon. Reported stories include a failed quality inspection, a product recall, suspicious account activity, or a refund you must claim through a link. The link may lead to a fake login page or a page asking for payment details to “process” a refund. Some versions provide a callback number that connects to a scammer posing as Amazon support. Social media versions may invite you to private messages from fake help accounts.
Warning signs
- Unexpected refund offers or recall notices for items you do not remember ordering.
- Links in texts or emails instead of instructions to sign in through Amazon directly.
- Requests to install remote-access software for “support.”
- Phone numbers in messages that do not match Amazon’s official support paths.
- Pressure to act quickly before a refund expires.
- Social media “help desk” accounts without verified badges directing you off-platform.
How to verify safely
- Do not click links in unexpected Amazon messages.
- Open the Amazon app or type amazon.com yourself to review orders and messages.
- Use Amazon’s in-app customer service — not phone numbers from texts or search ads.
- Report suspicious messages through Amazon’s official reporting tools or reportascam@amazon.com.
- Check that website addresses contain amazon.com before entering credentials.
If you received this message
- Do not share login codes, passwords, or card details in response to the message.
- Do not install software at a caller’s request.
- Forward suspicious non-order emails to reportascam@amazon.com per Amazon guidance.
- Delete the message after reporting.
If you already clicked or paid
- Contact your bank if you entered card details on a fake page.
- Change your Amazon password if you signed in on a suspicious site.
- Enable two-step verification on your Amazon account.
- Review recent orders and payment methods for unauthorized changes.
Official reporting guidance
- Report to Amazon via official in-app tools or reportascam@amazon.com.
- Report to ReportFraud.ftc.gov.
- Forward scam texts to 7726 (SPAM) where supported.
- File with ic3.gov if you lost money or shared account access.
Check a suspicious link
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Amazon sends legitimate order and account notifications to customers. This alert describes impersonation. Fraudly cannot confirm whether a specific Amazon message is genuine.
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