What to do if you were scammed in Mexico

Immediate actions

• ✓Contact your bank or payment provider immediately if money was sent or card details were shared.
• ✓Block or freeze your card if payment details may have been compromised.
• ✓Change passwords on accounts that may be affected—start with email and banking.
• ✓Enable two-factor authentication on important accounts.
• ✓Save screenshots, emails, URLs, order confirmations, and payment proof before pages disappear.

Official reporting links

• Gobierno de México — report fraud

  Official Mexican government guidance and channels for reporting online fraud and cybercrime.

  Report here (opens in new tab)

• PROFECO

  Federal consumer protection agency for shopping disputes, fake shops, and misleading offers.

  Report here (opens in new tab)

• CONDUSEF

  National commission for financial services users — help with banking and payment fraud.

  Report here (opens in new tab)

• Your bank

  Contact your bank via the official app or website—use the number on your card, not links in messages.

  Open your bank's official app or website

Common scam types in Mexico

• Fake webshops and copycat stores
• Delivery SMS and parcel phishing
• Marketplace payment scams
• Crypto and investment scams
• Bank phishing and impersonation
• Fake customer support
• SPEI transfer pressure
• Marketplace and fake courier scams

Frequently asked questions

Where do I report online fraud in Mexico?

Use official government channels and PROFECO for consumer shopping issues. CONDUSEF helps with financial service disputes.

Can Fraudly recover my money?

No. Fraudly provides informational links only. Your bank and official channels handle recovery.