Where do I report online fraud in Germany?

Report to the police (Polizei) and keep transaction records. Verbraucherzentrale offers consumer guidance.

Germany

What to do if you were scammed in Germany

Report cybercrime to the police and seek consumer advice from Verbraucherzentrale.

Contact your bank or payment provider immediately if money was sent or card details were shared.
Block or freeze your card if payment details may have been compromised.
Change passwords on accounts that may be affected—start with email and banking.
Enable two-factor authentication on important accounts.
Save screenshots, emails, URLs, order confirmations, and payment proof before pages disappear.

Polizei — online services
German police portal for information and reporting options (varies by federal state).
Report here (opens in new tab)
Verbraucherzentrale
Consumer advice on digital fraud, fake shops, and misleading online offers.
Report here (opens in new tab)
BSI — Federal Office for Information Security
Official cyber security advice for citizens and businesses in Germany.
Report here (opens in new tab)
Watchlist Internet
Reported scam sites and phishing (German-language resource).
Report here (opens in new tab)
Your bank
Contact your bank via the official app or website listed on your card or contract.
Open your bank's official app or website

Paste a shop or payment link into Fraudly's free checker—get trust signals before you share card details or log in.

Where do I report online fraud in Germany?: Report to the police (Polizei) and keep transaction records. Verbraucherzentrale offers consumer guidance.

Fraudly is not a law enforcement agency. We provide informational guidance and links to official reporting organisations.